Income Officer

Do you thrive in a collaborative environment where you can work closely with a supportive team to ensure the financial well-being of tenants within a purpose-driven organisation? Are you skilled in communication and problem-solving, with a desire to assist tenants in navigating financial challenges and maximising their income potential? Are you seeking an opportunity with an organisation that prioritizes employee well-being and offers outstanding benefits? If yes, read on!

Robertson Bell are partnering with this London-based housing association as they go to market for an Income Officer on a permanent basis. Do not miss out on the opportunity to join this organisation as they expand their portfolio of units by 50%.

In this Income Officer role, you will:

• Proactively manage rent arrears and income recovery on a weekly basis throughout the month, ensuring timely interventions and effective resolutions.
• Contact tenants via calls, emails, and home visits to ensure they can meet their rent obligations and provide support to maximize their income.
• Produce and analyse key performance indicators (KPIs) to support reporting and ongoing work, contributing to continuous improvement efforts.
• Guide cases through to court action when necessary, ensuring adherence to all legal protocols with thorough documentation.

Based in South-East London and offering hybrid working, this role requires you to go into the office just twice a week! Other excellent employee benefits are on offer including a generous pension contribution, competitive annual leave and a positive work environment.

The successful candidate will have:

• A relevant degree is preferred; however, equivalent skills and experience will be considered.
• Demonstrated experience in tenancy support is essential, preferably within the housing sector.
• Previous experience in a role encompassing the responsibilities of tenancy support.
• A background in debt recovery, debt management, credit control, or accounts receivable.
• Excellent communication skills, both verbal and written, are essential for effective interaction with tenants and colleagues.

Applications are reviewed on a regular basis and the vacancy may close early. Do not miss out, apply now!

Please note, applicants must have access to their own vehicle due to travel required to tenants.